Placing an Order

How will I know that my order was successfully placed?
You will receive a confirmation email from the Tesla Shop. Once your order ships, you will receive another email with the tracking number for your package.

Which credit cards can I use to place an order?
We accept MasterCard, Visa, American Express, and Discover.

Is it possible to return a product?
You may return your unused product in the original packaging for a full refund of the merchandise price within 30 days. Expect a refund to your credit card within 14 to 28 days after we receive your return (although you may see it sooner). Tesla Motors will cover shipping costs for defective product(s).

Prior to returning a product, please send an email to merchandise@teslamotors.com with your order number. Please do not send package back until after communicating with a Tesla Motors representative.

Shipping

Please note that all shipped packages totaling $500 or more will require a signature by a resident adult. No packages will be left unattended unless specified in the comments portion of your order. 

Do you ship to my country?
We recommend ordering directly from a Tesla Store or Tesla Service Center in your country for faster delivery and less expensive shipping options. 

How will I know when my order has been shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. Apparel orders typically ship within 1-3 business days and 5-7 days for aftermarket parts. 

How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain a tracking number from the carrier that we have utilized to ship your package.

There is a problem with my shipment/my order never arrived, what should I do?
If you experience any problems with your apparel order please contact customer service at merchandise@teslamotors.com. If you have any questions about an aftermarket product order please contact OnlineOrders@teslamotors.com.

Privacy Policy

What is your privacy policy?
Personally identifiable information collected on our website is never provided or sold to any other company for that company's independent use without your consent. Please see our Privacy page for our complete privacy policy.