Tesla Store Help
Placing an Order
How will I know that my order
was successfully placed?
You will receive a confirmation email from the Tesla Shop. Once your order ships, you
will receive another email with the tracking number for your package.
Which credit cards can I use to
place an order?
We accept MasterCard, Visa, American Express, and Discover.
Is it possible to return a
product?
You may return your unused product in the original packaging for a full refund of the
merchandise price within 30 days. Expect a refund to your credit card within 14 to 28
days after we receive your return (although you may see it sooner). Tesla Motors will
cover shipping costs for defective product(s).
Prior to returning a product, please send an email to merchandise@teslamotors.com with your order number. Please do not send package back until after communicating with a Tesla Motors representative.
Shipping
Please note that all shipped packages totaling $500 or more will require a signature by a resident adult. No packages will be left unattended unless specified in the comments portion of your order.
Do you ship to my
country?
We recommend ordering directly from a Tesla Store or Tesla Service Center in your country for faster delivery and less expensive shipping options.
How will I know when my order
has been shipped?
You will receive a shipping confirmation notice via email when your order has left
the warehouse. Apparel orders typically ship within 1-3 business days and 5-7 days for aftermarket parts.
How can I track my
order?
You will receive a shipping confirmation notice via email when your order has left
the warehouse. It will contain a tracking number from the carrier that we have
utilized to ship your package.
There is a problem with my
shipment/my order never arrived, what should I do?
If you experience any problems with your apparel order please contact customer
service at merchandise@teslamotors.com. If you have any questions about an aftermarket product order please
contact OnlineOrders@teslamotors.com.
Privacy Policy
What is your privacy policy?
Personally identifiable information collected on our website is never provided or
sold to any other company for that company's independent use without your consent.
Please see our Privacy
page for our complete privacy policy.
